Refund policy

RETURNS POLICY

Returns
Our Return Policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Only damaged or faulty goods can be returned.

To complete your return, we require a receipt and a proof of purchase as well as photos or videos to prove any damage or mistakes. 

Before sending the damaged or faulty goods, email us at info@treathaven.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@treathaven.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If there's a problem with your order, please email us at info@treathaven.com

Shipping
To return your product, you should first send an email to info@treathaven.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.