Online Account

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It is not necessary to create an account in order to place an order. You can also check out as a guest. However, there are benefits to creating an account with our shop. By doing so, you can save your address information to your account, making checkout faster because you won't have to enter it again and again when placing orders. You'll also be able to view your order history, including the current status of any purchases you've made, and track your orders. Additionally, logging in allows you to access previously added products to your basket and save your Wish list.

HOW DO I CREATE AN ONLINE ACCOUNT WITHIN YOUR STORE?

To create your online account click on the setting icon, located at the top right hand side of our store, under the "Login" button, click on "Register Now" and the create a new account. Enter your details and password. Please always ensure that your details on your online account are up to date.

HOW DO I ACCESS AND EDIT MY ACCOUNT INFORMATION AFTER I HAVE LOGGED IN?

To access and edit your account information after logging in from a desktop, click on 'My Account', then wait until you see 'Access My Personal Data' (you can find this at the bottom if there is already some data in your account); click on this and then the options of 'Edit data' (on the left) and Download data (on the right) will display. On mobile or smaller devices, click on the 'Menu' button on the top left side and then click on the setting icon, and then the 'Access My Personal Data' button. You can choose from the options, Edit data and Download data.

Deliveries / Packagings

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We aim to dispatch products within 1 - 7 working days, depending on the type of product. Sometimes delays may occur due to busy times as holidays or unforeseen circumstances. We will let you know if there is any delay. Delivery times also depends on countries. Delivery within the UK is generally between 3 - 5 days after dispatch. And internationally, generally 3 - 18 days after dispatch. To find out more, see "Shipping Policy" under "Information" at the bottom of this website or contact us at info@treathaven.com

EXPECTED DELIVERY DATE HAVE PASSED BUT I HAVEN'T RECEIVED MY ORDER YET.

Please contact us at info@treathaven.com immediately if the expected delivery date of your order have passed.

DELIVERY / SHIPPING COSTS

Please view "Shipping Policy" under "Information" at the bottom of this website or contact us at info@treathaven.com

Payments / Taxes / Reward Points

DO WE PAY ADDITIONAL SALE TAXES ON PRODUCTS THAT WE PURCHASE IN YOUR STORE?

All additional taxes on products are included in the price so you would not need to pay for this. Please keep in mind that some orders, especially to the EU and countries outside the EU may be subject to customs fees that must be paid by the recipient.
Refused orders at customs due to unpaid fees will receive a refund for the item alone for most products.

WHAT ARE THE PAYMENT OPTIONS IN YOUR STORE?

We accept: Credit cards, Debit cards, PayPal, Amazon Pay, Klarna (buy now pay later) Clearpay (buy now pay later), American Express, Apple Pay, G Pay, Maestro, Master Card, Shop Pay, Visa.

CAN I GAIN REWARD POINTS ON YOUR STORE?

Yes, please see the "Rewards Program" link at the bottom of the website under "Quick Links".

Security

HOW SECURE IS YOUR WEBSITE?

Our website is protected with SSL encryption (Secure Socket Layer). This provides the highest standard of internet security.

Useful Information

WHERE CAN I FIND THE PRIVACY POLICY?

Please scroll down to the footer of the website under "Information" you will find the "Privacy Policy".

WHERE CAN I FIND THE TERMS OF SERVICE?

Please scroll down to the footer of the website under "Information" you will find the "Terms of Service".

CAN'T FIND AN ANSWER TO YOUR QUESTION?

How can I get assistance if I need it?

If you can't find the answer you are looking for and have a question, please contact us at info@treathaven.com and send us your question, we will respond to you within 24 - 72 hours.